Step-by-step guide

First login after the change

On your first login after your username changes, you must use "Other user" on the Windows login screen — not your existing profile tile. This guide walks you through it with screenshots.

Your new login
🇸🇪 Sweden
firstname.lastname@ad.kry.se
→ firstname.lastname@kry.se
🇳🇴 Norway
firstname.lastname@ad.kry.no
→ firstname.lastname@kry.no

Password stays the same.

If you'd rather have a paper copy at your desk for your first sign-in.
⚠️

Don't tap your existing profile tile. If you do, the login will fail. Always use "Other user" at the bottom-left of the login screen for your first sign-in.

1

Your new username

  1. The change is now live for all users in Norway and Sweden.
  2. Your new username is firstname.lastname@kry.se (Sweden) or firstname.lastname@kry.no (Norway).
  3. Your password stays exactly the same.
2

Sign out — only if you're still signed in

Skip this step if your computer is already at the Windows login screen. Go straight to Step 3.

  1. Click the Windows (Start) button (bottom-left corner of your screen).
  2. Click your profile name / icon at the top of the Start menu.
  3. Select "Sign out".
  4. Wait until the Windows login screen appears.
Windows Start menu showing the profile and Sign out option
Start menu → click profile → Sign out
3

Sign in with your new username

  1. On the login screen, look at the bottom-left.
  2. Click "Other user" (this is the key step — do not click your existing profile tile above it).
  3. In the Email address field, enter your new username: firstname.lastname@kry.se (or firstname.lastname@kry.no if you're in Norway).
  4. Enter your existing password.
  5. Press Enter to sign in.
Windows login screen with Other user option highlighted at bottom-left
Login screen → click Other user at bottom-left

Then enter your new credentials

After clicking "Other user", you'll see this screen. Enter your new username and existing password.

Other user sign-in screen with email address and password fields
Enter your new username (@kry.se for Sweden, @kry.no for Norway) + your existing password
TROUBLESHOOTING

If something goes wrong

I clicked my old profile by mistake and the login failed
No problem — this is expected if you click the old profile. Sign out (or wait for the login to fail), then start over from Step 2 above. This time make sure to click "Other user" at the bottom-left.
I can't remember my password
Use aka.ms/sspr from another device (phone, tablet, another laptop) to reset your password. Then come back and sign in with your new username and the new password. If it doesn't work, raise a Zendesk ticket to IT and we'll help you.
The screen looks different from these screenshots
Windows occasionally updates the login experience. The key step is the same: look for "Other user" at the bottom-left of the login screen and use that to sign in with your new username.
I'm still stuck
Raise a Zendesk ticket at clinical-help.kry.se.
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