Email change

Goodbye @ad.kry — welcome @kry!

We're simplifying our email addresses by removing "ad." from the address. Your new email address is now active.

Your new email address
🇸🇪 Sweden — Now Live
firstname.lastname@ad.kry.se
→ firstname.lastname@kry.se
🇳🇴 Norway — Now Live
firstname.lastname@ad.kry.no
→ firstname.lastname@kry.no

Your password stays exactly the same.

Key things to know

🚀

The change is now live! Your new username (firstname.lastname@kry.se or @kry.no) is active. Use it the next time you sign in.

Some apps may ask you to sign in again — use your new username. See the login guide if you're unsure.

02 / GOOD TO KNOW

A few things to check now

Quick tips that'll save you trouble if anything goes sideways.

⚠️

Important: on your first login after the change date, you must click "Other user" on the Windows login screen — don't tap your existing profile tile.

If you click your existing profile, the login will fail. See the step-by-step login guide with screenshots before your first login.

03 / WHAT YOU NEED TO DO

First login after the change — three steps

A quick summary. For the full walkthrough with screenshots, see the login guide.

1

Your new username

  • The change is now live for all users in Norway and Sweden.
  • Your new username is firstname.lastname@kry.se (Sweden) or firstname.lastname@kry.no (Norway).
  • Your password is unchanged.
2

Sign out — only if you're still signed in

  • Skip this step if your computer is already at the Windows login screen.
  • Click the Windows (Start) button.
  • Click your profile name / icon.
  • Select "Sign out".
Read the full guide →
3

Sign in with your new username

  • On the login screen, look at the bottom-left.
  • Click "Other user".
  • Enter your new username and your existing password.
Read the full guide →
✓

Once you're back in, check these three things:

  • Open Outlook — your mailbox should be there
  • Open Teams — your usual chats and meetings should be there
  • Open MyApps — tiles should load

If any of these don't work, raise a Zendesk ticket.

04 / IMPACT ON YOUR APPS

What happens to your apps?

Most apps just keep working once you've signed in to your computer with the new username. A small number have exceptions — see the full guide for the per-app detail.

✓ Most apps work via SSO (MyApps tile or Microsoft account) — no separate sign-in once you're on your computer with your new username.
📱 Mobile Microsoft apps (Teams, Outlook) may prompt once — use your new username when they do.
🔑 A few keep your old username — TeleQ, anything outside Kry's IT.
💳 SITH card systems are completely unaffected.
See the full app guide →
05 / FAQ

Frequently asked questions

Does this change affect me?
Only if your current sign-in address ends in @ad.kry.se or @ad.kry.no. If your sign-in already uses @kry.se, @kry.no, or any other domain, nothing changes for you — no action is needed and you can ignore all communication about this migration.
Do I need to change my password?
No. Your password stays exactly the same. Only the part after the "@" symbol in your username changes. If you do need to reset your password at any point, you can use Self-Service Password Reset (aka.ms/sspr).
My email address changes — do I lose old emails?
No. Your mailbox, calendar, contacts and all historic emails are kept. The old @ad.kry.se / @ad.kry.no address is kept as a secondary address so emails sent to your old address will still arrive in the same inbox.
What if I tap my existing profile instead of "Other user"?
The login will fail. Sign out and start again — this time, click "Other user" at the bottom-left and enter your new username (firstname.lastname@kry.se). The full walkthrough with screenshots is on the login guide page.
Do I need to do anything on my phone or the Authenticator app?
No. Your MFA (two-factor authentication) stays the same — SMS code (default) or the Authenticator app if you already have it. You may be asked to sign in again to Teams or Outlook mobile once after the change — use your new username. If anything looks unexpected, raise a Zendesk ticket.
Why is this change happening?
Two reasons. First, your sign-in becomes simpler — one address (@kry.se / @kry.no) that matches your email. Second, Kry is one brand across the company, and your sign-in should match that.
Why does an app still show my old @ad.kry.se username?
This is expected for some apps. Some third-party systems (especially anything outside Microsoft and your SSO) keep their own copy of your username. These can't always be updated by IT. If the app still works, no action is needed. If it stops working, raise a Zendesk ticket and we'll investigate.
What about OneDrive — will my files be affected?
Your files are safe — they remain in OneDrive online. However, the OneDrive desktop client may show sync errors or red X icons after the change. You'll need to unlink and reconnect OneDrive with your new address. See the full OneDrive troubleshooting guide →
I forgot my password — how do I reset it?
Use aka.ms/sspr — Microsoft's Self-Service Password Reset. Works whether your username is the old or new one. If it doesn't work, raise a Zendesk ticket to IT and we'll help you.

Need help? IT is here.

If you can't log in, see something unexpected, or want to double-check before the change — raise a ticket and the IT Service Desk will help you.

Open a Zendesk ticket → Reset your password